Refund Policy

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How credit packs, subscriptions and failed edits are handled and refunded on Vezik.

1. The short version

Failed edits are never charged. Unused pack credits can be refunded within 7 days of purchase; credits already used cannot. Subscriptions can be cancelled any time from your account page, and a subscription charge can be refunded within 7 days if none of that period’s credits were used.

2. Credit packs

Each AI edit or generated image costs 1 credit. Pack credits never expire.

• 20 credits: 20 edits, $9.99
• 70 credits: 70 edits, $29
• 300 credits: 300 edits, $99

3. Subscriptions

Subscriptions are billed through Stripe and renew automatically until you cancel.

• Basic: $14.90 per month for 50 edits a month, or $59.60 per year for 240 edits
• Pro: $29.90 per month for 150 edits a month, or $119.60 per year for 800 edits
• Studio: $59.90 per month for 400 edits a month, or $239.60 per year for 2,000 edits

Yearly plans receive the whole year’s credits at the start of the billing year. Pack and subscription credits share one balance.

4. Cancelling a subscription

Cancel any time from your account page. Cancelling stops the next renewal; your plan stays active until the end of the period you already paid for, and nothing more is charged. Partial periods are not refunded pro rata.

5. Failed edits

If an edit fails, whether from an error, a timeout or a request the AI refuses for safety reasons, you are not charged and the credit returns to your balance automatically. No request needed. An edit that finishes but that you don’t like is not a failed edit; you can run it again with a clearer prompt.

6. Refunds on credit packs

• A pack that is completely unused can be refunded in full within 7 days of purchase.
• A partly used pack can be refunded within the same 7 days for its unused credits, valued at that pack’s price per credit.
• After 7 days, or for credits already used, purchases are final.

7. Refunds on subscriptions

• First payment: refundable in full within 7 days of the charge if none of its credits were used.
• Renewals: a renewal charge is refundable within 7 days of that charge only if none of that period’s credits were used.
• Otherwise subscription charges are final. You can still cancel any time to stop future renewals.

8. Free credits

The free edit and the credits you get when you sign up are not bought, so they cannot be refunded or exchanged for money.

9. Billing errors and duplicate charges

Charged twice or the wrong amount? Email us within 30 days with your order details and we will correct it.

10. Chargebacks

Please contact us before disputing a charge with your bank; most issues are solved within 5 business days. Disputing charges for credits you used may lead to account suspension.

11. How to ask for a refund

Email support@aiphotoeditor.im with the email on your account, the order and the reason. Approved refunds go back to the original payment method through Stripe, usually within 5–10 business days depending on your bank. The credits that came with a refunded payment are removed from your balance.

12. Your statutory rights

Nothing in this policy limits refund rights that mandatory consumer law gives you where you live.